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Privacy policy

Who We Are

At Strands (“we,” “us,” or “our”), we collect and process your personal information in accordance with this Privacy Notice and in compliance with GDPR and DPA (18) regulations. This notice outlines your rights and explains how we collect, use, and protect your personal data.

Our registered office is located at:
25/4, East Patel Nagar, New Delhi

Information We Collect

As the controller of your personal data, we process information to meet our legal obligations and to deliver services related to our products. We are committed to collecting only necessary data and processing it strictly for the purposes outlined in this notice.

Personal Data We May Collect

  • Name

  • Date of Birth

  • Email address

  • Telephone / Mobile number

  • Address

  • Call recordings from interactions with our customer service team

  • Website registration details

  • Notes from job interviews

  • IP address (via analytics tools)

  • Website usage data (via analytics tools)

  • Card details for telephone orders
    (Note: We do not store card details and comply with PCI-DSS security standards for payment transmission)

Important:
All online financial transactions are processed outside our systems. We do not store or have access to your financial information.

How We Collect Information

We collect personal data through:

  • Online registration on our website

  • Phone, email, or face-to-face inquiries

  • Customer support services

  • Contractor or service engagements

  • Cookies (refer to our Cookie Policy)

  • Job applications

Note: We do not collect personal data from public sources.

How We Use Your Personal Data

At Strands, your privacy is a priority. We do not sell, share, or disclose your personal data without your consent, except where required by law (see Sharing and Disclosing Your Personal Information).

We retain your data only for as long as necessary and for the purposes outlined in this notice. You may withdraw consent for promotional or marketing communications at any time.

Your data may be used for:

  • Processing and fulfilling product orders

  • Analyzing website usage to improve performance, security, and user experience

  • Sending newsletters and promotional emails
    (You may unsubscribe at any time or contact us at enquire.strands@gmail.com)

  • Managing promotions, sales, and service offerings

  • Enhancing website functionality and security through cookies

  • Responding to customer queries via social media

  • Assessing job applications and candidate suitability

  • Processing identity data upon employment offer

Legal Basis for Processing Your Data

We process personal data under the following lawful bases:

  • Performance of a Contract (e.g., purchases, service delivery)

  • Legal Obligation (e.g., accounting and record-keeping requirements)

  • Consent (e.g., marketing communications)

  • Legitimate Interests (e.g., business promotion, analytics, customer engagement)

  • Recruitment Purposes (e.g., evaluating applicants, with enhanced protection for sensitive data)

Where legitimate interests are relied upon, we ensure they do not override your fundamental rights and freedoms.

Consequences of Not Providing Personal Data

Providing personal data is voluntary. However, certain information is essential for registration and order processing. Failure to provide required information may prevent you from placing an order or accessing certain services.

Privacy Notice Review

We regularly review and update this Privacy Notice. Any changes will be published on this page, and significant updates will be clearly communicated on our website or via email where appropriate.

Last updated: 15th August 2024

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Notice or your personal data, please contact us at:

📧 enquire.strands@gmail.com
📞 9667708128

We encourage you to review this notice periodically to stay informed about how we protect your data.