Refund policy

Return & Exchange Policy

We are happy to offer returns and exchanges under certain conditions. Please review the eligibility criteria below before initiating a request.

If your order meets the policy requirements, you can conveniently submit your return or exchange request through our automated portal:

Initiate a Return or Exchange

Eligibility Criteria

  • Returns or exchanges must be requested within 5 days of receiving your order.

  • The product must be in the same condition as it was shipped.

  • Sale or discounted items are not eligible for return or exchange.

  • A valid reason must be provided when submitting your request.

  • Products purchased through pop-ups or studio trials are not eligible for return or exchange.

  • Products that have been coloured, chemically treated, or damaged due to styling after purchase are not eligible.

  • Customized products are not eligible for return or exchange under any circumstances.

How to Initiate a Return or Exchange

All return and exchange requests must be submitted through our automated returns portal.

1. Submit Your Request
Visit our Return & Exchange Portal and enter your order details, select the product, and provide the required reason and images.

2. Request Review
Our team will review your request against our return and exchange policy. If approved, the next steps, including reverse pickup where applicable, will be arranged through the portal.

3. Quality Check
Once the product is received, it will undergo a quality check. Store credit will be issued only after the returned product passes our QC process.

Please note: A logistics fee of INR 200 will be deducted from the store credit issued for approved returns or exchanges.

Important Instructions

  • Products must be returned in their original, unused and unaltered condition.

  • We cannot accept products that have been washed, cut, coloured, chemically treated, or brushed. For curly or wavy hair, please do not brush the product before returning it.

  • We strongly recommend recording a video while unboxing your order, before breaking the courier seal, to document any physical damage or missing items.

  • Claims relating to damaged or defective products require valid video evidence.

  • Please ensure the required order details are provided accurately when submitting your return or exchange request.

  • A logistics fee of INR 200 will be deducted from approved returns or exchanges to cover handling and packaging costs.

Refund & Store Credit

All approved refunds are provided only in the form of store credit.

  • Store credit will be issued after deduction of INR 200.

  • Store credit can be used for future purchases or gifting.

  • Store credit will be sent to the email address associated with your order.

Please Note

During festivals, sales, adverse weather conditions such as heavy rains, natural calamities, political crises, curfews, or other circumstances beyond our control, shipments may be delayed.

While we always strive to deliver your order at the earliest, such delays will not be considered valid grounds for cancellation, return, exchange, or refund.

Need Help?

For any questions regarding your order or return/exchange request, please contact us at:

Email: enquire.strands@gmail.com
Phone: +91 95604 33922

For submitting a return or exchange request, please use our automated portal:

Start a Return or Exchange