Shipping policy

Thank you for considering Strands! We are dedicated to providing you with a seamless shopping experience, from purchase to delivery. Here’s what you need to know about our shipping process:

Dispatch Time:

All our standard products are processed and dispatched within 2 business days. Custom orders do not qualify for these shipping and delivery timelines We operate Monday through Friday, excluding weekends and public holidays.

Delivery Time:

After dispatch, please allow 5-7 business days for your order to reach you. Delivery times may vary based on your location and any potential carrier delays.

Shipping Costs:

We provide free standard shipping for all orders.

Order Tracking:

You’ll receive a confirmation email with tracking information as soon as your order is dispatched. Use the provided link to track your shipment.

Delivery Issues:

Should you encounter any issues with your delivery or if your order doesn’t arrive within the estimated timeframe, our customer service team is here to help. Please write to us at contact@strands.co.in

Address Accuracy:

It is the buyer’s responsibility to ensure the shipping address is entered correctly. We work diligently to expedite processing and shipping times, which means there is a very short window for order cancellations or address changes. If you need to cancel your order or update your shipping address, please contact us immediately after placing your order. You can reach us at contact@strands.co.in. While we will make every effort to accommodate your request, we cannot guarantee that changes can be made due to varying time constraints. 

If you have any questions or need assistance, feel free to reach out to us at contact@strands.co.in. We’re here to support you and make your experience exceptional!